Refund policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition you received it—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To begin a return, please contact us at info.crekam@gmail.com. Once approved, we will provide you with a return address, a shipping label, and instructions. Please note, items sent back without first requesting a return will not be accepted. For any questions, you can always reach us at info.crekam@gmail.com.

Damages and Issues: Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can resolve the issue.

Exceptions / Non-Returnable Items: Certain items cannot be returned, such as perishable goods (e.g., food, flowers), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please contact us.

Note: We cannot accept returns on sale items or gift cards.

Exchanges: To get a replacement quickly, we recommend returning the original item and, once approved, placing a new order.

European Union 14-Day Cooling-Off Period: If the item is shipped to the EU, you have 14 days to cancel or return for any reason, without justification. The item must be in the same condition—unworn, unused, with tags, and in original packaging—and you’ll need proof of purchase.

Refunds: Once we receive and inspect your return, we’ll notify you if it’s approved. If so, your refund will be issued to your original payment method within 10 business days. Please note, it may take some time for your bank to process the refund. If more than 15 business days have passed since approval, please contact us at info.crekam@gmail.com.