Shipping policy

Shipping Policy

Thank you for shopping with [Your Store Name]! We want you to be fully informed about our shipping process so you can expect the best from us. Here’s everything you need to know about shipping your music playing cards.

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Processing Time

We aim to process and ship all orders within 2–3 business days of receiving your order. Orders placed after 12 PM (noon) on weekdays or on weekends will be processed on the following business day.
Please note that we do not process orders on public holidays.

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Shipping Costs & Methods

• UK Orders:
  We offer free standard shipping for all orders within the UK. Delivery is typically 2–5 business days after dispatch.
• International Orders:
  We ship worldwide! International shipping rates are calculated at checkout based on your location and the size of your order.
  Estimated delivery time is typically 7–14 business days (depending on your location).
  Note: You may be subject to import duties or taxes, depending on your country’s regulations.

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How We Ship

We use trusted carriers including Royal Mail for UK orders and [Other Carriers, e.g., UPS, DHL] for international orders.
Once your order is dispatched, you will receive an email with your tracking number so you can keep an eye on your delivery.

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Shipping Delays

While we aim to get your order to you as quickly as possible, shipping times can sometimes be delayed due to:

• Busy seasons (e.g., holidays)
• Carrier delays
• Adverse weather conditions

If your order is delayed, we’ll do our best to keep you updated. Please be patient, and don’t hesitate to reach out if you need any assistance.

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Customs & Duties (for International Orders)

For international customers, customs duties and taxes may apply upon arrival. Unfortunately, we have no control over these charges and they vary depending on your country’s regulations. Please check with your local customs office for more information before ordering.

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Lost or Damaged Items

If your order arrives damaged or gets lost during transit, please contact us at [Your Contact Email] within 7 days of receiving your package. We will work with you to resolve the issue, including offering a replacement or refund if necessary.
Please keep all packaging and photographs of the damaged items, as this will help us process the claim with the carrier.

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Incorrect Shipping Addresses

Please double-check your shipping details before completing your order! If an incorrect address is entered, we may not be able to deliver your package. If you notice an error after placing your order, please contact us immediately at info.crekam@gmail.com - We’ll try to correct it before the order is processed.

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Returns Related to Shipping Issues

If your order is returned to us due to an incorrect address, refusal of delivery, or being unclaimed, we will attempt to contact you. We may charge a re-shipping fee to send it again, depending on the reason for the return.

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Need Help?

If you have any questions or concerns about your shipping, please don’t hesitate to contact us at info.crekam@gmail.com . We're happy to assist you!

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CREKAM is committed to delivering high-quality music playing cards to you, and we hope you enjoy your purchase!